One of the biggest “secrets” to the success of my law practice is that everywhere I went, when I had a great buying or customer service experience, I considered how I could apply that experience to my own law practice. For example, I had Lasik® eye surgery and I didn’t even meet the doctor I chose until the day of my surgery. But, I was so well cared for by his staff leading up to the moment of my surgery, that it didn’t matter at all. I completely trusted the system he had created to care for me, and I happily … Continue reading
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